Troubleshoot Roku Remote through Go.roku.com/connectivity

 Frustrated with the Roku remote issues? Well, if your remote or voice remote is not working properly then by following some simple troubleshooting tips, you can resolve them easily. On the go.roku.com/connectivity website, you will get to know simple troubleshooting tricks to fix issues related to Roku and all essential information about your Roku device. In this article, you will get to know the simple instructions to resolve some simple issues with the Roku voice or simple remote. Keep reading and check out the steps. 




Troubleshooting Tricks to Resolve Roku Voice or Remote Issues

Method 1: Check the batteries 

Before proceeding further towards the troubleshooting tips, it is important for you to understand the type of battery you have as the troubleshooting tricks may vary depending on it. Basically, there are two types of remote. The First comes with built-in rechargeable batteries and the other has the standard batteries. 

The first method to determine whether the Roku remote is rechargeable is from the location of the pairing button and the status light. The rechargeable remote does not have a compartment for the battery. You will see the status light on the backside of the remote. Remotes having the standard batteries do not show the status light on the backside of the Roku remote. 


Method 2: Voice Remote 

In case, the voice remote of Roku is unresponsive then re-pair the remote to the Roku device will help you in resolving the issue. Here are the steps to do so:

  • Remove the main power cable from your Roku device. 

  • Thereafter, you need to wait for some time and then reconnect the power cable again. 

  • Now, you have to wait for some time until the Roku device is displayed on the home screen. 

  • Next, restart the remote. In case, the remote has the standard battery then you have to restart the remote by reinserting and removing the batteries. 

  • If the remote is rechargeable then you have to press and hold the power button for 15-20 seconds. The status light flashes green and then stops. If it happens then release the pair button to restart your Roku remote completely. 

  • In the next step, you have to press and hold the button for 5-10 seconds until the status light starts blinking. If the status light does not blink then charge the remote and replace the batteries.

  • You have to wait for 30 seconds for the remote so that it can make a new connection with the Roku device. 


Method 3: Troubleshoot Simple Remote

To resolve the simple Roku remote, start by looking at the obstructions. The most common issue with a simple remote is missing the pressing button. It happens when the Roku device is present in the location where the remote signal is partially or fully blocked. Follow the below steps to remove the path for Roku remote to your device:

  • Test the remote from various positions.

  • Hold the remote higher and point it towards the downward direction in front of the Roku device. 

  • Move the remote to both left and right sides. 

  • Ensure that point is directly in front of the Roku device.

Note: If the Roku device is more responsive during testing from various positions then ensure there are no instructions that are blocking the signal from the remote. If possible then try to move the Roku device to some more responding position. 


By following the above instructions, you will be able to resolve the issues associated with Roku voice and Roku remote using go.roku.com/connectivity without facing any difficulty.

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